Find out all the information you need by reading our anwsers to the FAQ
By reserving on our website:
The rates you can see on our website are always the most convenient for all types of rooms and lenght of stay.
While reserving you can select a complimentary bottle of typical wine and a relaxing late check-out at 12 pm insted of 11 am.
Free cancellation reservations can be cancelled free of charge up to 72 hours prior the midnight of the arrival date. In any unexpected situation, such as a late cancellation or no-show, the penalty is limited to the first night amount against a full amount penalty applied for reservations made on the main booking online agencies.
We are located in the heart of Florence.
For more detailed informations we suggest you to visit the “Location” page.
The free storage service is available for our guests before check-in time and after check-out time with no time limit.
The only room typologies with river view are the ones whose description states “with a view”.
The reservation with Not refundable rate is a fully prepaid one. The charge will be made after completing the reservation and the amount cannot be refund.
For the free cancellation reservation we only require a pre-authorization of the first night amount. The prea-uthorization procedure is a temporary block necessary as a guarantee.
The alternative option we can offer is a bank transfer. Feel free to contact by email and we'll be glad to provide you all the details needed in order for you to proceed.
The free cancellation reservation can be canceled free of charge until 72 hours before the midnight of the arrival date.
The Not refundable reservation is prepaid and cannot be cancelled for free.
The hotel will apply the following cancellation policy for reservations of more than 3 rooms booked with Free cancellation policy:
. the 30% of the total amount is charged at the moment of the reservation.
. the 70% of the total amount is charged one month prior the arrival date.
. Both amounts are not refundable.
LONG STAY POLICY
The Hotel will apply this cancellation policy for stays longer than 4 nights booked with Free Cancellation Policy:
. The guest can modify or cancel for free until 7 days before the arrival date.
. In case of cancellation or modifications after the free cancellation time (7 days before the arrival date) the hotel will charge the 50% of the total amount.
The breakfast is always included in our rates.
Both the Palace and the room are accessible by the card-key provided upon check-in.
In this way our guests will be independent during their stay.
Both Santa Maria Novella train station and Vespucci airport in Florence are well connected to Residenza d'Epoca Palazzo Alfieri. Find out how to reach us in the “Location” page.
Of course you can. Palazzo Alfieri is located in a Restricted traffic Zone to which our guests can access. For more detailed instructions and directions we suggest you to have a look at the “Location” page.
Our guests can temporary park in front of the palace to unload luggages.
Regarding the parking we collaborate with a garage wich has a special rate from 25 to 30 euro per night, depending on the car size. Is not needed to book this service in advance, our Staff will be glad to organize it for you upon your arrival.
The other option for parking are the blue lines, that you can find right out of the city centre, which has a cost between 2 and 3 euro each hour.
Anyway, even if you decide not to use our parking, you can arrive in front of the palace and give your plate number to the Reception wich will take care of the communication for accessing the Restricted traffic Zone.
Please contact us directly. Not all of the rooms typologies have these options available. A possible extra bed has an additional cost
Although we really love pets, Palazzo Alfieri is located in a historical building and it wouldn't be suitable to welcome them. For this reason they're not admitted.